I'm know as the "Swiss Army Knife" of restaurant business professionals because I have deep expertise in all facets of the business:  Generating revenue, maximizing profits, P&L management, operations, marketing, real estate, human resources, labor relations, training and team development, purchasing, construction, new concept development, menu analysis and more.

My specialties include:

-        Mining, analyzing and interpreting the extensive data available to today’s operators and developing and implementing  action plans that lead to maximizing revenue, profits and guest experiences.

-        Mapping, dissecting and improving guest and employee ‘journeys’ to get to Extraordinary Experiences.

Some high-level things to know about me:

-        Entrepreneurial, hands-on self-starter with VP and COO leadership roles from start-ups to $125MM companies.

-        Effective problem solver with expertise in the development and implementation of systems and processes to generate    consistent, repeatable and predictable outcomes.

-        Guest experience maniac, true believer in the value of developing a culture by intention.

I have over 15 years of experience as the primary day-to-day decision maker with full P&L responsibilities for a unique and dynamic $125MM/year restaurant and real estate organization.

I have extensive, hands-on experience with start-up and turn-around situations, providing creative and strategic advice and assistance in developing solutions customized to their unique challenges, designing and implementing operational systems, practices and procedures to improve profitability, quality of operations and revenue growth.

I have led lead branding – new and refresh – projects, concept refinement and focus projects as well as visual identity reviews and revisions.

I have been a Franchisee of numerous casual dining, quick serve and non-traditional Foodservice and restaurant industry brands and am well versed in franchise operations including revenue generation and profit growth, food cost, beverage cost and labor cost control and systems. 

Generating revenue and maximizing profits through providing Extraordinary Guest Experiences is my top priority.